Terms and Conditions

1. Payment must be made online, BACS before the clean or on the day of the clean in cash. Standing Orders can be set up for regular customers.
2. Any damage / loss etc must be reported to the office within 24 hours.
3. Cleaning List to be supplied by customer – listing jobs in order of priority down to time permitting.
4. Clear and safe access must be provided to all areas to be cleaned.
5. Parking to be available on site or close by. Any car parking charges to be paid by customer.
6. Our arrival time will be no earlier arrival than 8.00am and no later than 4pm. We will endeavour to work to the time allocated.
7. Hot water and electricity must be available for the duration of the clean.
8. We do not guarantee that all areas will be cleaned and all marks will be removed. We will endeavour to remove as much as we can in the time booked. Please allow sufficient time when booking.

9. Ironing - Minimum collection for ironing is £30.00 (2 hours)
10. Details of the property address and location of any keys are provided as requested.
11. Cancellations – Cancellations can be made or rescheduled without charge subject to availability as long as 48 hours’ notice is given. (Clients not providing 48 hours cancellation in writing will forsake there payment made)